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Personal Lines Account Executive Hybrid - US

Theodore & Associates, a Relation Company

Personal Lines Account Executive

Full Time • Hybrid - US

The primary focus of the Personal Lines Account Executive will be to serve as the primary business contact, responsible for client satisfaction while consistently providing excellent customer service, as well as representing client needs and goals within the organization to ensure quality. The Account Executive will be responsible for providing accurate and responsive management on more complex accounts while supplying leadership in a team environment. In addition, the Account Executive will build relationships with clients to encourage new and repeat business opportunities.



A GLIMPSE INTO THE POSITION

  • Serves as client advocate and a primary point of contact for assigned accounts.
  • Develops professional business relationships with all clients and demonstrates a clear understanding of the client’s core business.
  • Manages client expectations, service commitments, and anticipates needs of the client.
  • Understands client’s deficiencies in coverage and consults with them to make sure they are fully covered to limit any exposures.
  • Analyses personal or commercial lines accounts and makes decisions based on individual risk characteristics, exposure analysis, hazard recognition and control.
  • Works with larger and complex accounts and assists clients with the strategic design of insurance plans.
  • Acts as field underwriter and authorized representative of the insurance carrier to determine if coverage should be bound. Binds coverage as appropriate.
  • Strategically remarkets renewals to ensure a high level of account retention.
  • Prepares proposals for the client, including, but not limited to submissions, loss evaluations and risk analysis to ensure timely and accurate quotations and policies. Determines and communicates various options for billing and invoicing.
  • Provides service to current and new clients by informing and educating them concerning policy coverage and/or changes in an automated environment.
  • Assists clients in submitting first reports of claims by obtaining adjusters or visits from agency staff (i.e. Claims Advocate). Facilitates the prompt response from carriers and their staff in an effort to work toward a settlement of all claims.
  • Reviews audits of policies and verifies their accuracy. Confirms necessary corrections between the client and the carrier are executed. Proactively communicates with client any significant audit differences and determines the need for further action.
  • Reviews cancellations and determines reason for cancellation requests with an attempt to save accounts, as appropriate, while maintaining the agency’s financial equity.
  • Maintains and updates electronic files. 
  • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients.
  • Assures policies are accurate and renewed in a timely manner.
  • Recommends process improvements as needed.
  • Other duties and special projects as assigned.
Requirements


SKILLS

  • Strong analytical and mathematical skills.
  • Excellent PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
  • In-depth understanding of all aspects of personal and/or commercial lines of coverage.
  • In-depth knowledge and understanding of risk management and loss control.
  • Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
  • Advanced skills in Microsoft Office (primarily Excel, PowerPoint and Word). Must be computer literate with the ability to learn new software applications, such as online agency management systems and carrier sites.
  • In-depth knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
  • Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

COMPETENCIES

  • Ability to prioritize and handle multiple tasks in a demanding work environment.
  • Enthusiastic, dependable, highly motivated and detail oriented.
  • Hands-on, open minded, proactive team player.
  • Self-managed and responsible for project and time management.
  • Must value operating in a collaborative work environment.
  • Ability to show initiative, good judgment, and resourcefulness.

EDUCATION AND QUALIFICATIONS

  • College degree preferred. 
  • 10 years’ experience in the insurance industry required.
  • CPCU and/or Certified Insurance Counselor (CIC) Designations, a plus.

CERTIFICATION/LICENSES

  • A Property and Casualty License from state of domicile is required and must be maintained.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. 


 


You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Flexible work from home options available.





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Benefits of working as an Independent Insurance Agent

 
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)